Shopping
Do you "kit" canvases?
Yes! We do provide an option to kit or add threads to a canvas purchase.
On each canvas page there is an option to choose "Please Kit" and you can select your preferred thread. We will then send you a separate invoice for your thread choice.
What's included if I choose to "kit" my canvas?
Kits typically include everything you need to stitch our canvases: a needle, the appropriate amount of threads, and a needle threader
I have a question about threads, can you help?
Of course! Feel free to email us and we will help.
What thread lines do you offer?
At this time we offer DMC, Planet Earth Silk, Planet Earth Wool, Pepper Pot Silk, Milan, and Essentials
We are always adding more options to the store so if you are looking for something in particular please email us.
An item is marked as sold out, can I still purchase it?
If an item is marked as out of stock it is not available for purchase.
Instead please sign up for notifications on when it will be restocked (available on each product page) and you will be the first to know when it is available again!
You can also email us at anytime for an anticipated timeline.
How long do restocks take?
It depends on the demand and availability of each item. Typically we try to restock every 4-6 weeks.
I saw a canvas that I am interested in but you don't carry it
We are always on the look out for new designers and canvases. If you see something you are interested in but we don't currently carry it please email us.
Shipping
What are your shipping options & delivery timeline?
Most orders are shipped within 1 week of purchase, unless it is a pre-order.
We offer free shipping on orders over $150
Orders under $150 will be charged for shipping based on chosen delivery method.
Delivery times vary based on your location.
Do you ship internationally?
At this moment we do not offer international shipping, but please reach out if you are interested in this option!
Returns & Refunds
Contact us
Have a different question that is not listed here?
We're happy to help! Email us at hello@pineharborstudio.com